Customer Service Executive

Hiring for US MNC - Manufacturing Industry

2 - 5 Years
Hyderabad

Job Description

Brief Description: The Customer Care Executive role serves as a primary resource for the administration of customer cases within SalesForceDotCom. Entering and Managing standard orders, resolving customer order issues through the phone, email, and SalesForce cases. Providing a seamless customer experience through expertise, ownership, accountability and responsiveness is paramount. This role may also support other customer care related topics ..

Roles and Responsibilities:
* Categorize & Assign SalesForce cases
* Contact customers / sales people/internal adjacent function like logistics & finance to clear up customer issues
* Manage email as well as other electronic communications in a fast-paced call center environment
* Receive, process, and follow-up on standard customer orders as well as order changes and confirmation of shipment dates
* Communicate with various internal customers regarding credit holds, order status, scheduled shipment dates or other customer related inquiries as required.
* Provide timely updates on order status, scheduled shipment dates, and other customer related inquiries as required
* Effectively communicate with internal and external customers
* Able to show situational adaptability, resourcefulness and interpersonal savviness
* Maintain customer profile sheets
* Effectively manage open customer cases in SalesForce
* Other duties as assigne

Required Candidate profile

Job Specification: (Education, training and experience)
* Bachelor's degree with Minimum of 2 years' experience in Customer Service
* Demonstrated proficiency in keyboarding skills, Windows operating systems, and Microsoft applications. Ability to type approx. 45+ words per minute
* Experience with SAP (or other ERP systems) and Salesforce.com preferred
* Mechanical or technical aptitude required
* Excellent communication/interpersonal skills
* Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
* Team oriented
* Able to show adaptability to the European culture and way of doing business * Strong organizational skills

Salary: Not Disclosed by Recruiter

Industry:Industrial Products / Heavy Machinery

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

PG:MBA/PGDM - Any Specialization

Company Profile

SV Management Consultants

SV MANAGEMENT CONSULTANTS is a leading, fast progressing Manpower Recruitment and Executive Search firm in Central India. SVMC was born at the epicenter of a group of qualified and experienced industry professionals in the year 2000. Since then, we have been providing our services to various sectors all over the country and become popular amongst Companies and Jobseekers everywhere.
View Contact Details+

Recruiter Name:D. K. Shriwas

Contact Company:SV Management Consultants

Email :resume@svmanagement.com

Reference Id:Customer Service Executive -SVMC - 1106

Website:http://www.svmanagement.com/

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